Isn't control something we all strive for, either as a conscious effort or unconsciously as a survival technique? Aren't we happiest when we think we're in control of our life decisions, the amount of money we make, job security, our health, and in our intimate relationships? Conversely, aren't we angry if we feel out of control of anything important in our lives?
I'd like to focus on email as a control catalyst today. Email can be our best friend when we're able to move a message forward at any time of the day or night, without restriction. It makes us look superhuman when we shoot off a message at 4:30am! Email allows us to meet more deadlines, exchange pleasantries, and work much more time efficiently. But email has its nasty side. It can make cowards out of us by providing a shield to hide behind when we want to communicate an unpleasant message.